Chevrolet
Impala
Large Cars · model years 2010 to 2020
The verdict
Best year: 2020. complaints: 0, below this model's typical 198; recalls: 0, below this model's typical 1.
Worst year: 2011. complaints: 505, about 2.6x this model's typical 198; recalls: 2, about 2x this model's typical 1.
Year by year
| Year | Trims | MPG | HP | Fuel cost | Recalls | Complaints | Investigations | Top complaints | Verdict |
|---|---|---|---|---|---|---|---|---|---|
| 2010 | 3Gas | 22 | no data | $2,850 | 4 | 441 | 0 | ELECTRICAL SYSTEM 18%, AIR BAGS 14%, ENGINE 12% | |
Score: 16 of 100, where higher is better. Theft rate: 3.9 per 1,000 produced (federal data, last published for 2014). | |||||||||
| 2011 | 2Gas | 22 | 226 | $2,825 | 2 | 505 | 0 | ELECTRONIC STABILITY CONTROL (ESC) 16%, ENGINE 15%, ELECTRICAL SYSTEM 11% | |
Score: 0 of 100, where higher is better. Theft rate: 3.4 per 1,000 produced (federal data, last published for 2014). | |||||||||
| 2012 | 2Gas | 22 | 280 | $2,850 | 3 | 258 | 0 | ELECTRICAL SYSTEM 14%, ELECTRONIC STABILITY CONTROL (ESC) 13%, STEERING 12% | |
Score: 21 of 100, where higher is better. Theft rate: 3.6 per 1,000 produced (federal data, last published for 2014). | |||||||||
| 2013 | 2Gas | 22 | 290 | $2,850 | 1 | 270 | 0 | ELECTRONIC STABILITY CONTROL (ESC) 23%, ELECTRICAL SYSTEM 11%, SERVICE BRAKES 11% | |
Score: 49 of 100, where higher is better. Theft rate: 4.5 per 1,000 produced (federal data, last published for 2014). | |||||||||
| 2014 | 3Gas | 22 | 251 | $2,850 | 12 | 630 | 2 | ELECTRICAL SYSTEM 22%, STEERING 14%, ELECTRONIC STABILITY CONTROL (ESC) 10% | |
Score: 0 of 100, where higher is better. Theft rate: 3.3 per 1,000 produced (federal data, last published for 2014). | |||||||||
| 2015 | 3Gas | 22 | 305 | $2,850 | 3 | 297 | 0 | ELECTRICAL SYSTEM 22%, UNKNOWN OR OTHER 11%, STEERING 10% | |
Score: 32 of 100, where higher is better. | |||||||||
| 2016 | 3Gas | 22 | 305 | $2,850 | 0 | 0 | 0 | no data | |
Score: 95 of 100, where higher is better. | |||||||||
| 2017 | 3Gas | 22 | 305 | $2,850 | 0 | 0 | 0 | no data | |
Score: 95 of 100, where higher is better. | |||||||||
| 2018 | 3Gas | 22 | 305 | $2,850 | 1 | 58 | 0 | UNKNOWN OR OTHER 19%, ELECTRICAL SYSTEM 13%, POWER TRAIN 12% | |
Score: 80 of 100, where higher is better. | |||||||||
| 2019 | 3Gas | 22 | 305 | $2,850 | 1 | 26 | 0 | ELECTRICAL SYSTEM 23%, POWER TRAIN 13%, AIR BAGS 10% | |
Score: 80 of 100, where higher is better. | |||||||||
| 2020 | 2Gas | 22 | 305 | $2,850 | 0 | 0 | 0 | no data | |
Score: 95 of 100, where higher is better. | |||||||||
How the numbers moved
How we score each year
We compare each year of the Chevrolet Impala to the model's own typical numbers, not to other cars. A year reads solid when its recalls, owner complaints, and federal investigations sit at or below what is typical for this model, mixed when some of those numbers run above typical, and avoid when they run far above it. Deaths, reported fires, and an NHTSA advisory to park outside count against a year no matter what this model's baseline looks like.
A year is scored only when NHTSA has both complaint and recall counts for it. Complaint data often lags for the newest years, so a recent year can read not enough data even while its recall count already shows in the table. When the history is too thin, we say not enough data instead of guessing. Service bulletins are routine maintenance guidance from the manufacturer and do not lower a year's score.
Scores run 0 to 100, higher is better. Recall, complaint, and investigation figures come from NHTSA records. Fuel economy, fuel cost, and horsepower figures come from the EPA, shown as the median across the year's trims.
Information is gathered on a best-effort basis from public sources, may be incomplete or out of date, and is not purchasing or financial advice. Verify with the manufacturer or dealer before buying.