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2020 Ram

Promaster City

Auto 9-spd, 4 cyl, 2.4 L

Ram Promaster City: best and worst years
2020 Ram Promaster City (photo 1 of 2)
2020 photoDestinationFearFanCC BY-SA 4.0via Wikimedia Commons

Overview

Body
Special Purpose Vehicle 2WDEPA, from EPA, last updated 6/22/2026
Drivetrain
Front-Wheel DriveEPA, from EPA, last updated 6/22/2026
Transmission
Automatic 9-spdEPA, from EPA, last updated 6/22/2026

Engine & performance

Power to weight
0.050 hp/lb
Aspiration
Naturally aspiratedEPA, from EPA, last updated 6/22/2026

Efficiency

Smog score
6/10
SmartWay certified
No

Dimensions & capacity

GVWR class
Class 1D (5,001 to 6,000 lb)NHTSA vPIC, from NHTSA vPIC, last updated 10/13/2026

Safety NHTSA record NHTSA, model year

Recalls
2
Owner complaints
1 See on NHTSA

Feature availability

Cameras & visibility

  • Backup camera
    Standard

Recalls NHTSA record NHTSA, model year

21V728000 Sep 21, 2021 EXTERIOR LIGHTINGChrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles.

Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.

Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

Vehicles covered (all models): 23,853

Full notice
21V147000 Mar 9, 2021 SERVICE BRAKES, HYDRAULICChrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles.

Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

Consequence: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.

Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

Vehicles covered (all models): 4

Full notice

Source: NHTSA

Reported problems NHTSA record NHTSA owner complaints, model year

  • STRUCTURE100%

Source: NHTSA owner complaints, 1 total.

Ram Promaster City: best and worst years

Known issues manufacturer service bulletins, model year

40 service bulletins filed with NHTSA for this model year

  • Nov 7, 2025ELECTRICAL SYSTEMS2508000102

    Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

  • Oct 2, 2025POWER TRAIN21-040-25

    948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.

  • Sep 12, 2025SUSPENSION02-002-25 REV. A

    Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

  • May 21, 2025SUSPENSION02-002-25

    "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "

  • Jan 10, 2024ELECTRICAL SYSTEM:12V/24V/48V BATTERYS1408000384

    Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

  • Sep 20, 2023SUSPENSION9100229

    LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

  • Sep 15, 2023ELECTRICAL SYSTEM9100226

    Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

  • Aug 30, 2023EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL93120

    FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

  • and 32 more

Source: NHTSA manufacturer communications (technical service bulletins).

Warranty manufacturer terms, by make

Basic
3 yr / 36k mi
Powertrain
10 yr / 100k mi
Roadside assistance
5 yr / 60k mi

Source: www.ramtrucks.com as of 2026-06

Information is gathered on a best-effort basis from public sources, may be incomplete or out of date, and is not purchasing or financial advice. Verify with the manufacturer or dealer before buying.